krnl Platform Privacy Notice

This page describes what we collect when you use krnl and how we keep that data protected. We at krnl collect personal information only to verify your identity, process your deposits and withdrawals, settle your bets, and comply with applicable law. We do not sell your data to third parties for marketing purposes.

Our krnl platform processes data from users across Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. When you register, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or withdraw funds, we collect and store information necessary to complete those transactions securely.

We are transparent about how we use your krnl data. If you have questions about our privacy practices, contact our support team through the help centre in your account.

What we collect on krnl

We collect your email address, name, phone number, and date of birth when you register on krnl. We also collect your identity document (ID card, passport, or driver's license) during account verification. This information is required to confirm your identity and comply with anti-money-laundering regulations.

When you deposit on krnl, we collect transaction details: the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, the timestamp, and your reference code. We store this information to reconcile deposits, process withdrawals, and maintain transaction records.

We collect your betting activity on krnl: which markets you access (sportsbook, live dealer, slots, esports), which bets you place, your stake amounts, and your outcomes. We use this data to settle bets, calculate your account balance, and detect unusual patterns that may indicate fraud or system abuse.

Identity data: Your name, email, phone, date of birth, and ID document. We collect this once during account verification on krnl.
Payment data: Your payment method, transaction amounts, and timestamps. We store this to process deposits and withdrawals on krnl.
Betting activity: Your market selections, bet details, stakes, and outcomes. We use this to settle bets and maintain your krnl account balance.
Device and network data: Your IP address, device type, and browser information. We collect this for security and fraud detection on krnl.

How we use your krnl data

We use your identity data to verify your account, process your deposits and withdrawals, and comply with regulatory requirements. We do not use your krnl data for marketing or promotional purposes without your explicit consent.

We use your payment data to reconcile transactions, detect fraud, and maintain accurate records of all deposits and withdrawals on krnl. We share payment data with our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) only to the extent necessary to complete your transaction.

We use your betting activity to settle bets, calculate your account balance, and detect unusual patterns. If we detect suspicious activity on your krnl account, we may freeze your account pending investigation and contact you for clarification.

Third-party processors and krnl data

Our krnl platform uses third-party payment processors to handle deposits and withdrawals. These processors receive only the information necessary to complete your transaction: your name, account details, and transaction amount. We do not share your betting history or account balance with payment processors.

We may share your data with regulatory authorities if required by law. We comply with anti-money-laundering and know-your-customer regulations in our jurisdiction. If a regulator requests your krnl data, we provide it as required by law.

Our krnl servers may sit outside your jurisdiction. Your data may be processed and stored in countries other than Indonesia. By using krnl, you consent to this international data transfer.

Note: We do not sell your krnl data to third parties for marketing, advertising, or any other commercial purpose. Your data is used only for account management, transaction processing, and regulatory compliance.

Your rights and krnl data

You have the right to access your krnl data at any time. You can view your account details, transaction history, and betting records in your krnl account dashboard. If you need a copy of your data in a specific format, contact our support team through the help centre.

You have the right to request correction of inaccurate data on your krnl account. If your name, email, or phone number is incorrect, update it in your account settings or contact our support team. We will correct the information and notify you once the change is complete.

You have the right to request deletion of your krnl account and associated data. If you request account closure, we will delete your personal information within a reasonable timeframe, subject to legal retention requirements. We may retain transaction records for regulatory compliance purposes.

Cookies and tracking on krnl

Our krnl platform uses cookies to maintain your login session and remember your preferences. These cookies are essential for the platform to function. We do not use cookies for tracking or advertising purposes.

You can disable cookies in your browser settings, but this may prevent you from accessing krnl. We do not use third-party tracking pixels or analytics services that collect your data for external purposes.

Data security on krnl

We at krnl use industry-standard encryption (TLS/SSL) to protect all data transmitted between your device and our servers. Your password is hashed and never stored in plain text. We do not have access to your password; only you can reset it.

We maintain physical and digital security measures to protect your krnl data from unauthorized access. Our servers are protected by firewalls, intrusion detection systems, and regular security audits. We limit access to your data to authorized krnl staff only.

We cannot guarantee absolute security. If you suspect unauthorized access to your krnl account, change your password immediately and contact our support team.

Data retention on krnl

We retain your identity data for as long as your krnl account is active. If you close your account, we retain your data for a minimum of five years to comply with anti-money-laundering regulations. After this period, we delete your personal information unless we are required by law to retain it longer.

We retain your transaction records indefinitely for regulatory compliance and dispute resolution purposes. These records are stored securely and accessed only when necessary.

Contact us about krnl privacy

If you have questions about our krnl privacy practices, your rights, or how we handle your data, contact our support team through the help centre in your account. We respond to all privacy inquiries within a reasonable timeframe.

This krnl privacy notice is effective as of the date displayed on this page. We may update this notice from time to time. We will notify you of material changes by email or through a notice on our platform. Your continued use of krnl after such notice constitutes acceptance of the updated privacy notice.